l’Autorité Nationale des Jeux (ANJ) has published the first report of ‘Mediateur des Jeux en Ligne’ (Mediateur) – French online gambling’s consumer disputes moderator service.

The report forms part of ANJ’s new supervisory framework monitoring French gambling activities, whilst providing greater transparency of its market oversight.

Established in September 2019, Mediateur provides an independent dispute moderating service between French online gambling consumers and licensed operators, including monopoly incumbents FDJ (national lottery) and PMU (French horseracing).

The service is operated by ‘honorary magistrate’ Denys Millet, serving as an impartial arbitrator between mediating disputes to find a ‘fair settlement’ between parties.

During 2020, Mediateur recorded a total of 1420 dispute requests made by French consumers against licensed operators.