Machines replacing bartenders serving drinks at Encore Boston Harbor casino WCVB 5 (ABC) · February 14, 2020 at 6:57 am Encore Boston Harbor will replace some bartenders with automatic drink-dispensing machines in hopes of speeding up alcohol beverage service for gamblers under a set of alcohol license amendments approved by regulators Thursday. Warren Richards, Encore Boston Harbor’s executive director of food and beverage, said the slow speed of complimentary beverage service is one of the most frequent complaints from gamblers. He said it’s common for drink service from servers roving the gaming floor to take as much as an hour. After looking into it, Richards said Encore discovered the problem stemmed from having eight to 10 servers bringing drink orders to a single bartender at the behind-the-scenes service bars. Encore plans to replace most of those bartenders with “EasyBar self-service towers” that will allow the servers to dispense the drinks themselves.