Report: The Netherlands Has Failed to Protect Consumers of Online Gambling Gaming in Holland · December 5, 2018 at 1:16 pm The Netherlands has failed to introduce protections recommended by the European Commission for consumers of online gambling, Dr Margaret Carran, Senior Lecturer at City University London, said yesterday at the Responsible Gaming Day 2018: Protecting Consumers in a Digitalised World. The event, which was hosted by Dita Charanzova MEP and Miriam Dalli MEP, in partnership with Politico and the European Gaming and Betting Association (EGBA), focused on various aspects of consumer protection and responsible gaming. At the event, Dr Carran presented a review of the implementation of the provisions across various Member States of the European Commission’s Recommendation 2014/478/EU on the principles for the protection of consumers of online gambling services. Dr Carran found that “[i]n the main, the primary objective of the Recommendation has not been achieved,” as “[t]he legal regulation of online gambling and their practical interpretations continue to substantially diverge between Member States, exposing online players to various levels of protection.” Speaking of the Netherlands, Dr Carran noted that online gambling continues to be prohibited. Accordingly, none of the Commission’s recommendations have been implemented. However, as the prohibition against online gambling in the country is not enforced against individual consumers, specific and recommended player protections, such as player identification and verification, age restrictions, and self-exclusion, are left entirely to other jurisdictions. Among the Member States that have legalized online gambling, there also exists a lack of consensus “as to what measures, if any, should be required to ensure effective protection,” Dr Carran further notes. As a result, Dutch consumers making use of remote operators licensed in other EU jurisdictions may not necessarily be afforded an adequate level of protection. According to a recent poll, a plurality (39%) of respondents in the Netherlands wrongly believe that online gambling is already legal, while 22% don’t know.