Study provides comprehensive look into high-value casino customers’ return to U.S. casinos CDC Newswire · May 20, 2020 at 7:52 pm A comprehensive look at high-value casino gaming customers’ intent to return to casinos is the subject of the latest study from Casino Marketing Monitor. “We created the Casino Marketing Monitor in 2019 to take a look at US casino marketing in terms of staff, development, and workload. When COVID-19 led to the temporary closure of operations, we knew we had to investigate how this might impact both marketing and operations as we return to business,” said Julia Carcamo, cofounder of the group. The study was commissioned and completed in 21 days with respondents from coast to coast. As operators work through casino capacity control, the CMM team determined it was critical to understand the high-value gamers’ impressions of the crisis. The study is an examination of planned visitation in terms of timing, frequency, and budget, as well as the importance of selected safety measures and motivating promotions factors. The use of amenities by customers from these small to large casinos from coast to coast was also studied. Respondents represent the top 20% of players in each participating casino’s database, typically representing 80% of total gaming revenue. “Understanding that the goalpost has moved from making revenue targets to safely staying open is critical to our industry. Meeting the needs of our core gamer will be vital to sustainable success,” said CMM Cofounder Mary Loftness. The report can be downloaded at casinomarketingmonitor.com.