Neil McArthur, Chief Executive of the UK Gambling Commission (UKGC), has reminded licensed operators of their responsibilities and duties in protecting customers as the UK’s regional governments enforce tougher lockdown measures during the winter period.

Writing to betting leadership, McArthur warned operators that “no one should be in any doubt about how closely we are monitoring issues or our willingness to take further action if we deem that necessary”.

The regulator reiterated its prior concerns that at-risk consumers may feel isolated and vulnerable during lockdown, leading to drastic changes in their gambling habits.

Licensed operators have been ordered to maintain the protocols established by the UKGC’s ‘COVID-19 strengthened guidance’ undertaking strict player affordability checks and heightened customer care interactions.